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Quality assurance, total quality, and
excellence model, all those models of management play important roles in the new
world of business and its increasing requirements, also it signifies a path that
leads a firm to its position in the market.
This is why our firm decided
to join the trail and develop its quality management system to fulfill the
international standards ISO 9001:2000 requirements.
Due to the
increasing competition , Mahoney took the decision to be a leader in the
Egyptian market.
The goal
Was to enhance its management system according to international
standards.
The start
Was at July 1996 when the company was certified as a holder for
ISO 9002 certificate, putting itself in the line with other international
companies.
Then in 1999 when the ISM code was issued by IMO organization, the company was
keen to be the first in line to apply the code and habilitated its workers on
shipboard or office to be certified before the year ends.
Achievement Process
A clear objectives set by Mahoney’s leaders gives a powerful
beginning point to enhance the services offered to customers and reach the
highest level of customer satisfaction by understanding the customer needs and
expectation.
Our ability to engage all resources and activities in a form of process makes
it easier to manage and clearer to set a continual improvement plan.
Mahoney’s quality management system comprises the core and support process,
which take inputs and converts them into added value outputs.
Measuring and monitoring customer satisfaction and process performance with
respect to predetermined accepted criteria ensures effectiveness of the quality
management system.
Mahoney’s quality and safety department monitors and co-ordinates with all
departments to ensure the quality of the service through analyzing, correcting
and follow-up of all non-conformities to achieve the required quality, also to
assist in organizing work flow by customizing the quality management
requirements to the needs of the required service that will lead automatically
to the efficiency pursued by us.
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